Cancelling Your Garden Waste Collection

You have the right to cancel your garden waste collection subscription within 21 days without giving any reason.

The cancellation period will end 21 days from the day you subscribed to the garden waste service. (You are deemed to have subscribed to the service when you have provided the Council with a completed Direct Debit mandate, or full payment is made for the subscription period.)

To exercise the right to cancel, you must inform the Council of your decision to cancel your subscription by clear statement, doing one of the following:

• completing our online cancellation form - if you use this option, we will send you an email acknowledgement without delay
• complete the cancellation form [146KB] and return it to Waste Management, Environment, West Berkshire District Council, Council Offices, Market Street, Newbury, Berkshire, RG14 5LD, or
• write to us at gardenwaste@westberks.gov.uk or send a letter to the Waste Management team using the postal address above

You may use the cancellation form [146KB] , but it is not necessary - if you choose not to use the cancellation form, it would be helpful if you would include the date the subscription was made, the name and telephone number of the person who paid the subscription and the address the subscription was for.

To meet the cancellation deadline, it is sufficient to send your cancellation communication to us before the cancellation period has expired. 

If we have any queries regarding your request we will contact you to discuss them.

What Happens After I Cancel?

If you cancel your subscription before the end of the cancellation period, we will give you a full refund. No refunds will be applicable if a request for cancellation is not sent within the 21-day cancellation period.

We will make the refund without undue delay, and not later than 14 days after the day on which we are informed about your decision to cancel your subscription.

We will make the refund via bank transfer using the details supplied on your Direct Debit mandate. In the event that some other form of payment was used, we will make the refund using the same means of payment that you used for the initial transaction; in any event, you will not incur any fees from the Council as a result of the refund.

Please also cancel any future Direct Debit instructions with your bank directly to prevent any automatic payments in respect of the following subscription period.

If you ordered an additional bin we will collect it from you at our own expense.