Send an enquiry to West Berkshire Libraries

Use this page to find the information you might be looking for, or to send an enquiry to us.

1. If you would like to save a record of your enquiry, you can do this by logging in or registering for a West Berkshire ‘My Account’ (this is different to your online Library account). If you would like to know more about this, you can view our What Can You Do With My Account? page.
2. MYACCOUNTBUTTONS
What does your query relate to?
1. Accessing online resources
  
  If you are having trouble accessing our online resources (for example, our e-resources or e-books) on a mobile device, we recommend that you uninstall the application you are trying to use, and then reinstall it.
  You can also watch our YouTube guides, which may provide answers to your query - click here to view our Youtube page.
  For further information on accessing our online resources, view our E-resources page by clicking the button below.
  
  If you cannot find the answer to your query on these pages, you can submit your enquiry under the 'Something Else' section on this page.
2. Availability of a book
  
  Before getting in touch about the availability of a book, you may find what you need already on our Library Catalogue.
  
  Click the button below to see book availability in our catalogue.
  
  If you cannot find the answer to your query on these pages, you can submit your enquiry under the 'Something Else' section on this page.
3. Expiring memberships
  
  Memberships last 2 years. When your membership is due to expire, we'll email you to let you know. We'll send a link in the email for you to renew your membership online.
  If your postal address has changed since you last signed up or renewed your membership, you'll need to contact us to renew. Click the 'Next' button below to let us know about a change of address.
  If you already have a library card, you won't need a new one.
  
  If you cannot find the answer to your query on these pages please click the "Next" button to access more help on Library Memberships.
4. Library events
  
  Before getting in touch, you may find what you need already on our Library Events pages - where we have information on the timings of sessions, including our family history and rhyme time/story time sessions.
  
  You can view this page by clicking the button below.
  
  If you cannot find the answer to your query on these pages, you can submit your enquiry under the 'Something Else' section on this page.
5. Opening times
  
  Before getting in touch, you may find what you need already on our Our Libraries page which contains the opening times for all our libraries in West Berkshire.
  
  You can view this page by clicking the button below.
  
  If you cannot find the answer to your query on these pages, you can submit your enquiry under the 'Something Else' section on this page.
6. Renewing a book
  
  If you're unable to renew your book, it may be because the book has already been reserved or you may have already renewed it a maximum of four times.
  Due to high demand, we cannot offer renewals for our 'Best Seller' books.
  You can find more information about renewing your library loans by clicking the button below.
  
  If you cannot find the answer to your query on these pages, you can submit your enquiry under the 'Something Else' section on this page.
7. Resetting your PIN
  
  Your PIN is 4 numbers long. If you are a library member, your PIN will allow you to log in to your library account.
  If you have forgotten your PIN, your PIN is not working, or you would like to change your PIN, you can reset it on our 'Forgot your PIN' page. You can get to this page by clicking the 'Reset PIN' button below.
  
  If you cannot reset your PIN, or resetting your PIN does not help, you can submit an enquiry under the 'Something Else' section on this page.
8. Something else
  
  Before getting in touch, you may find what you need already on our Libraries page. Either search for what you need or you can look through:
  - our libraries catalogue
  - our e-resources
  - what's on in our libraries
  - more about our library services
  
  If you cannot find the answer to your query on these pages please click the "General Enquiry" button to submit an enquiry.
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Send an enquiry to West Berkshire Libraries

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